In keeping in line with the rest of the travel industry, we have removed all vaccine and testing requirements. Flexible booking policy (bookings made before 5th February 2021) Your new round trip*** fare is. Those who test positive for COVID-19 will receive full refunds right up until embarkation day. Credits must be used toward a new booking within 24 months of issuance. Dining. Guests under The Package Travel and Linked Travel Arrangements Regulations 2018. Complete the Voyage Well acknowledgement in our Sailor App, 6. Planning a cruise? In the event of strikes, lockouts, labor issues, riots, health emergencies, weather conditions, mechanical difficulties or a variety of other reasons, Virgin Voyages has the right to cancel, advance, postpone or substitute any scheduled sailing or itinerary without prior notice. Does MSCs latest vessel really cater to Americans? Based on local regulations, masks may be required during embark and disembarkation in COVID testing sites, terminal buildings, and while on shuttle bus services. What to expect on the day of your voyage. What to book before you get to the port, 2. When you cancel the cruise: This gets a little tricky. Virgin calls their FCCs Future Voyage Credits or FVCs. Plus, unlike most other lines credits, Vikings are transferable, so you can gift them to a friend or family member if you dont think youll use them. Virgin Atlantic Holidays Booking Conditions All bookings with Virgin Atlantic Holidays are subject to these Booking Conditions and Useful Information. Weve got you covered, so you don't have to miss out on all the great deals (and unmatched experiences) weve got going on. Related: Does MSCs latest vessel really cater to Americans? Virgin Atlantic Covid Flexibility Policy Issued 1 June 2022 From the start of the pandemic we quickly adjusted our policies for flight and package holiday bookings to provide as much flexibility as possible for our customers, including unlimited fee-free changes, recognising that Covid-19 created uncertainty for international travel. Travelers who were booked on now-canceled sailings on the Resilient Lady can request a full refund of their trip (plus a 25% future voyage credit), or choose the "Double Your Value" option for a. Due to the risks inherent in travel by sea, if a Guest has any special medical, physical or other requirements, the Guest, the Guests travel agent, or any person booking on Guests behalf is requested to inform us at the time of booking of any special need or other condition for which Guest or any person in Guests care may require medical attention or accommodation during the Voyage, or for which the use of a wheelchair or service animal is contemplated or necessary. Virgin Voyages shall not be responsible for failure to adhere to published arrival and departure times for any of its ports of call. Get up to $300 back per calendar year on the Equinox+ digital fitness app, or eligible Equinox club memberships when you pay with your Platinum Card. Check here before booking an award fare. Future cruise credits are issued for the fare paid at the time of cancellation. Find out how here. - You have the most flexibility outside of 120 days prior to your departure date. Click. In order to sail with us and ensure that we Voyage Well together, we need you to sign our Voyage Well acknowledgment. We want to make sure every part of your experience with us is amazing, from researching where and when to fly and choosing the best ticket, to letting you know your options . 4. Related: Curious about Holland Americas newest Rotterdam? By proceeding, you agree to Cruise Critics, Virgin Voyages Cruise Line Refund Policies. Please note that if any of these items are brought on the ship, they will be confiscated before you board the ship: Any questions, clarifications or exceptions to this list must be requested from the Ships Security Officer Only. If a refund request is not made by that time, passengers will automatically receive credit for a future voyage. Credits must be used to book a voyage that departs on or before Sept. 30, 2022. Refunds will be returned to the original form of payment, less any nonrefundable deposits or cancellation fees, which will be returned in the form of FCC to be used on a future booking. Entertainment. Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners. Back to My booking . Ready-to-Sail is required information for every Sailor in a reservation and includes the following: Sailors can add/confirm Ready-to-Sail information through any of the following avenues: The Band is your room key, wallet, bar, and restaurant tab all in one with just one, simple tap. Cancellations are considered received as of 11:59 pm Eastern time, on the date you contact the cruise line. Related: Cunard becomes one of the first lines to mandate vaccine boosters. Interesting things youll only find on Majestic Princess, A look inside Regents most expensive cruise ship, Vaccinated vs. unvaccinated experiences on a Royal Caribbean sailing, Heres what to consider if youre thinking about booking future travel now, First impressions of Virgin Voyages Scarlet Lady from an expert cruiser, The 5 most desirable cabin locations on any cruise ship, The 8 worst cabin locations on any cruise ship, A quick guide to the most popular cruise lines, 21 tips and tricks that will make your cruise go smoothly, 12 best cruises for people who never want to grow up, Do Not Sell or Share My Personal Information. 4. Once we have received your deposit (or full payment if within 120 days or less of the sailing date), the voyage fare you pay is locked-in, that is, the voyage fare will not increase. Lastly, just as a final reminder, you cannot travel if you have been advised thatyou are: If you are exhibiting symptoms or indicate on your Health Form that you arent feeling well, we may test you for COVID-19 during embarkation. If this determination is made by Virgin Voyages as to any Guest in mid-Voyage, such Guest may be left at any port or place the vessel calls without any liability to Virgin Voyages. If you test positive for COVID-19 or have been directly exposed fewer than 30 days before you embark, youre also entitled to the above. For your deposit, you can request a Future Voyage Credit at this time. For Sailors who test positive for COVID-19 or refuse to quarantine. Once you check in, youll receive your Band and board the ship. Beyond that, it becomes non-refundable. How Reassuring are New Cruise Cancellation Policies Really? For sailings that don't fall within those parameters, the line's standard cancellation policies apply. In keeping in line with the rest of the travel industry, we have removed all vaccine and testing requirements beginning 10/30/22 on Valiant Lady and 10/28/22 on Scarlet Lady. Conversely, It may be your Voyage sail date if that is the only thing you booked with us. there are no other COVID-specific refund policies. All our Sailors are accountable for making plans after disembarkation from the ship they must get all the appropriate tests and medical clearances that their home country requires prior to flying home. Beginning on day 45, no refunds or credits are issued, but you may change the name on the reservation until 48 hours before departure. Online direct bookings will require a credit card at the time of booking, but the deposit will not be charged until 24 hours have elapsed after the booking. Claims must be made directly to your insurance company. In order to sail with us and ensure that we Voyage Well together, we need you to sign our Voyage Well acknowledgment. Section six of the Virgin ticket contract states that guests are not entitled to any "refund, payment, compensation or credit," except as provided in section six. Your Ticket Contract and the Privacy Policy contain more information on the above. You can, of course, unsubscribe at any time. While our ships comply with all U.S. Centers for Disease Control requirements for the prevention, response, and mitigation of communicable diseases, to include COVID-19, our vessel is equipped to provide basic medical care only. If you test positive for COVID while on board, you will remain safely in your cabin as your designated quarantine zone. Flights and transfers are not included. Booster shots are recommended for those who are eligible. Smoking areas are provided around the ship. Guests are under no obligation to identify themselves solely because they have a disability when they seek no special assistance, special services, or privileges. In response to Center for Disease Control and Prevention 's decision to discontinue its voluntary COVID-19 program for cruise ships, Virgin Voyages has decided to mirror the rest of the travel . The Amex Platinum comes with access to a premium concierge service that can help you with everything from booking hard-to-get reservations to finding destination guides to help you plan out your next getaway. Such a Guest will be responsible for all applicable fees and travel expenses to that subsequent port of call. On March 12, Virgin released a statement postponing the showcase tour of the inaugural season of Scarlet Lady until July 15, and the Maiden Voyage taking place Aug. 7. Sometimes it's worth a large investment to reap the benefits of a great credit card. Our Ship Crew will work with you and local authorities to agree on a time you can safely disembark from the ship at the end of the voyage. Guests may consider self-identifying their disability where notice to the vessel crew would prevent misunderstanding of a Guests particular impairment or disability. This post contains references to products from one or more of our advertisers. Our UK Guests have particular rights provided in the UK Ticket Contract, which terms prevail over conflicting terms in this paragraph. Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, Fly round trip to London for as low as $431, Did Norwegian Cruise Line make its new ships too small? Nothing. It's our job to keep you, and our Crew, well throughout your voyage; so below you can find all the documents and tests we need from you before getting on board. Passengers booked on voyages of 30 nights or fewer, departing on or before April 30, 2022, will receive 100% of their money back (minus any nonrefundable deposits) if they cancel 30 days or more ahead of time. A fare difference may apply at the time of rebooking. For questions about whether our Voyage experience is right for you, please contact our Shoreside Sailor Services by clicking here or if in the US or Canada calling 1-954-488-2955 and if in the UK +44-20-3003-4914. Additional rights may apply to our U.K. Start with these stories: The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. Richard Branson-backed Virgin Voyages on Thursday unveiled a list of anti-coronavirus measures it planned to implement when cruising resumes that included "rapid and effective COVID-19 testing for all sailors and crew prior to embarking." "Sailors" is the term that Virgin Voyages uses for . The minimum age to book a Voyage is 18 years old. Depending on the reason for cancellation, you may be able to reclaim any unrefunded money (less any applicable excess) under the terms of your travel insurance policy. All the documents and completed forms we need from you before getting on board. As always, we recommend you purchase our Voyage Protection. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. Change names on the reservation; permissible up to 48 hours before your Voyage sailing date. Guests who booked any 2021 sailing prior to March 2021 may cancel at any time up to 48 hours before sailing and receive 100 percent future voyage credit. For bookings made through April 31, 2022, for cruises departing any time in 2022, Viking is permitting its ocean and river customers to cancel within 14 days of sailing and receive a credit for a future sailing. May be your Voyage sail date if that is the only thing you booked with and. * * * fare is Does MSCs latest vessel really cater to Americans their FCCs Future.! 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