Download Adobe Acrobat Reader. Enrollment must be completed in-person at an enrollment center location servicing the TSAPreCheck application program. The Service Desk Analyst is responsible for managing the desktop support environment including minor server/network administration as needed to support business continuity. The value of SPOC is that it brings order, discipline, and consistency to the support process. Eyeglasses worn on a daily basis may be worn for the photo. Most TSA UES enrollment centers will accept walk-ins for TWIC applicants. Please include your full name and a detailed description of your question or problem so our support specialists can better assist your request. Effective February 2012, if you apply successful clearance results from your most recent TWIC security threat assessment (STA) and are licensed in a state that allows you to apply those prior STA results towards obtaining your HME, a concept known as STA comparability, then you do not have to pay full price for your HME. Call (866) 289-9673 Automated information is available anytime in several languages. It is most beneficial for applicants who will use a comparable security threat assessment and pay the reduced fee to do so within 12 months of receiving the comparable threat assessment. Yes. If you are a member of the TSAPreCheck Application Program, you may call (855) 347-8371 weekdays, between 8 a.m. and 10 p.m. Example: Virginia CDL with ID# A67891234 KTN = VAA67891234, For more information, please visit: https://www.tsa.gov/sites/default/files/tsa_precheck_for_hme-faqs.pdf. In the following article we will discuss the concept and its main benefits as well as application areas. No. The aim of SPOC is precisely to gather all inputs and manage in unified way, offering customers and users a single output or several, but always with a perception that their requests are being efficiently managed and aligned. Claims Submit a claim for lost/damaged items or personal injury. TSAs fingerprint collection procedures conform with FBI criminal history records check request requirements, which include standards and guidance for submitting requests for individuals with amputations and other circumstances that prevent a ten-finger biometric submission. To expedite the application process, you may complete an optional online TWIC pre-enrollment. If the FBI is not able to process your fingerprints due to quality issues, your final eligibility determination may take longer to complete due to manual processing, and you may be contacted to return for reprinting. The enrollment process also requires the applicant to provide fingerprints, photo, and pay the enrollment fee. Discover the true potential of service management in the transport and logistics sector. You are always offered the option to apply for a full-fee HME STA if you determine it is more cost and time-effective to do so. Will be the Enterprise SPOC for PC/IPad procurement, distribution, recovery as well as disposal. Most TWIC customers will be able to renew online without visiting a UES enrollment center. Find answers to commonly asked questions regarding MetricNet products and services. This position will require excellent judgment and technical skills to be able to properly evaluate situations and immediately provide effective solutions to difficult problems. You can self-select Male, Female, or Another Gender as your gender. You may be asked to provide valid identity documents to support your claim. Click here to find the closest enrollment center, Transportation Security Administration (TSA), U.S. Department of Homeland Security (DHS). Stakeholders can receive more detailed information on EYO cost estimates and revenue sharing provisions by contacting IDEMIA. In this instance, you must bring a linking document (such as a marriage certificate). ET My TSA App The MyTSA app provides you with 24/7 access to the most frequently requested airport security information on any mobile device. Listing for: INSPYR Solutions. No, the gender on your identification documents does not need to match the gender you select on your TSAPreCheck application. Yes, members may keep the same KTN once they renew as long as they renew within one year after expiration. Note: Documents in Portable Document Format(PDF) require Adobe Acrobat Reader 5.0 or higher to view. Global Entry members must possess a passport, and the program offers dual benefits: Access to TSAPreCheck expedited screening for domestic travel and expedited re-entry to the U.S. when returning from international travel. Alternatively, you can Contact Us via the Universal Enrollment Services website. Principal disclosures include disclosure to: For additional information regarding disclosures, please see the system of records notice for the relevant enrollment program. No. The EYO Stakeholder provides a trusted agent (TA) who will perform enrollment services using the workstation. If an applicant has a record of any of the crimes identified in the eligibility requirements, they may choose not to apply, as the application fee is nonrefundable. Individuals in this category may still choose to enroll in order to receive the full benefits of TSAPreCheck expedited screening. Service management software for the public sector, bridging the gap between the administration and the final citizen. This TA must meet security and suitability requirements and will be trained by a IDEMIA trainer. We pay close attention to a candidate's skill set, experience, and personality to assure an easy, seamless fit for the position. The enrollment fee is $86.50, and this fee covers the operational costs associated with the background check. TSA is capturing your photograph to verify your identity at TSA checkpoints equipped with biometric identification technology. TSA: Cargo Certified Cargo Screening Program: ccsp@dhs.gov TSA: Freight and Rail: freightrailsecurity@dhs.gov TSA: General Aviation Secure Hotline 1-866-GA-SECUR (1-866-427-3287) TSA: Highway and Motor Carrier Division: highwaysecurity@dhs.gov TSA: Intermodal Security Training and Exercise Program (I-STEP) i-step@dhs.gov: 571-227-5150: TSA . TWIC applicants who request to receive their TWIC card by mail will receive a phone or email notification that the card has been mailed. document.documentElement.className += " js"; The security threat assessment is valid for a period of 5 years, but individual State licensing rules will determine the expiration of the HME on the commercial drivers license. To order a replacement TWIC card, use the online card replacement service or call the UES Call Center at (855) 347-8371. SPOC. An official website of the United States government Here's how you know If you are unable to find your answer in the FAQs and need assistance with a service, please call 855-DHS-UES1 (855-347-8371) 8am - 10pm Eastern, Monday - Friday. You are not required to pre-enroll in order to complete the application process; however, TSA encourages you to pre-enroll to facilitate the application process: Please note, pre-enrollment may not be available for all programs. Applicants must be a U.S. citizen, lawful permanent resident, naturalized citizen or nonimmigrant alien, asylee, or refugee who is in lawful status to renew online. You are unable to pay with a credit card. The SPOC concept, although some may sound like science fiction, is as simple as what its acronym describes: single point of contact. Medical certification or a physicians letter is not required when enrolling with a gender that does not match the gender on your identification documents. You may also use our Contact Us form for further assistance. Your name has changed, and you have not updated your name with TSA prior to renewing. Your TA information is available on the Application form. Collaboration is more than just "working together;" it means sharing goals, work, risks, and rewards, and enables organizations to . Yes, TSA requires all names used, current and past. Once approved, you are eligible for TSAPreCheck for 5 years. For a list of required documents, please visit: TSAPreCheck: http://www.tsa.gov/sites/default/files/resources/precheckapplicationprogram_factsheet.pdf, TWIC: http://www.tsa.gov/sites/default/files/twic-hazmat_factsheet_072915.pdf, HME/HTAP: http://www.tsa.gov/sites/default/files/twic-hazmat_factsheet_072915.pdf. They are available Monday Friday, 8AM 10PM Eastern Time. The cost to be fingerprinted at a TSA Universal Enrollment Services location is $24.00. Incident Management Software | User Portal | Customer Survey | Chat | Chatbot | ForumTonic | Mobility | Email Notifications |Email Integration | Time Control, Dashboard | Customer Reports | Customer Survey | Dynamic Views | Knowledge base, Asset management and CMDB | Booking management | Automated Network Inventory | Preventive maintenance | QRTonic, Business rules and workflows | Aligned with ITIL | Service Level Management | Service Catalog | Contract management | Problem management | Agenda / Calendar, Email Servers | LDAP | CTI | Web Services API rest | Remote control | Monitoring apps | Geolocation. It is recommended that you schedule an appointment. No change or refunds will be given. Copyright 2023 | WordPress Theme by MH Themes, Single Point of Contact (SPOC) IT Help Desk, 7 Help Desk Support Ticket Handling Best Practices, 8-point Help Desk Quality Assurance Checklist, The Top 8 First Contact Resolution Best Practices, 14 Help Desk Best Practices: How to Achieve Service Excellence in 2022, Help Desk Ticket Categories: CREATE Help Desk ticket classification. Dark glasses or nonprescription glasses with tinted lenses are not acceptable unless they are needed for medical reasons. View a list of required identity/immigration documents for HME. You are eligible to receive TSAPreCheck screening even if your current gender differs from the gender you provided when you enrolled in TSAPreCheck, as long as the name and date of birth on your reservation match the name and date of birth on record with TSA. COMPANY SIZE 100 to 499 employees INDUSTRY Staffing/Employment Agencies FOUNDED 1980 WEBSITE Interested applicants must visit an enrollment center servicing the TSAPreCheck application program to provide the required biographic information and valid identity/citizenship documentation. Please note, updating your gender is not required to receive TSAPreCheck screening. Wayne Schlicht, a 20 year veteran IT Help Desk architect, provides some insight. Expand All. Having an outsourced service desk arms your employees, customers and/or business partners with a 24/7, single point of contact (SPOC) focused on keeping people productive. I need to reschedule the CBT for the Tso position, I would like to take it at the Chagrin location in Cleveland Ohio. Passenger Support Request assistance with security screening. If submitting a divorce decree, please include the first page, name change page, and signature page. Discover how to optimize processes in IT services with ServiceTonic. In order to request an EYO service, stakeholders should contact IDEMIA. Specially trained TSA Officers are available to assist travelers with disabilities and medical conditions. E-mail address for name change documentation: If e-mail is not possible, please fax these documents to 540-373-0620, and write your KTN on each document. Appointments are encouraged to save you time but are not required as most TSA UES enrollment centers will accept walk-ins for TWIC applicants. To ensure your privacy is protected, your data is encrypted, stored, and transmitted securely using methods that protect the information from unauthorized retrieval or use. Click here to find the closest enrollment center. MetricNet offers Desktop Support benchmarks with cost, quality, and service level metrics for organizations that operate their own internal desktop support groups as well as those that outsource desktop support to a managed service provider. Responsible for troubleshooting and configuring software, printer, and connectivity-related issues beyond step-by-step instructions. No. Please be patient and rest assured that your request will be addressed in the order it was received. Angela is highly skilled in communication, problem-solving, and project management, and is committed to delivering the highest level of service to MetricNet's clients. For Card holders with the newest version of the TWIC Card, the CIN is also embossed on the front of the card. TSA will not require supporting documentation regarding your selection of gender. A Service Desk is a single point of contact (SPOC) between users and an information technology (IT) organization for help with incidents and service requests, as well as day-to-day tasks like access management. However, TWIC holders are eligible to renew online up to 12 months after their TWIC expires. You can check your application status and retrieve your known traveler number (KTN) online. If pre-enrollment is available for the program to which you are applying, you may make an appointment online during the pre-enrollment process. Check Status at the Universal Enrollment Services (UES) website or by contacting the UES Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). The EYO stakeholder operates a private enrollment center meaning in which only applicants authorized by the EYO stakeholder can enroll at that location. Members will receive an email or phone notification with instructions on retrieving their KTN online. TSA will collect biographic and biometric information, such as: ** TSA requires contact information to manage the eligibility review process and to facilitate customer service. If you need to contact our support team, please use the information below. For information about the Transportation Security Administration (TSA), go to https://tsajobs.tsa.dhs.gov. There are many different jobs at TSA, and all of them play an important part in keeping our airports and planes safe and secure. Service Desk - TSA I. . If you are in this situation, your final eligibility determination may take longer to complete due to manual processing. You are not a U.S. citizen, U.S. national, or lawful permanent resident. For example, if you have one document with a first name of John and a second document with the first name of Jonathan, then you should present whichever acceptable identity document (and supporting document if needed) that contains your current legal name which you will list when making travel reservations. You may be able to minimize your time at an enrollment center. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Many of our clients have come to rely upon MetricNets webcasts as an effective tool for training, coaching, and improving the skill sets of their IT and call center professionals. Additionally, contact your bank or credit card company immediately and inform them of the fraudulent charge. The name provided on the TWIC application must be the name used when making your airline travel reservations. COMPANY SIZE 100 to 499 employees INDUSTRY Staffing/Employment Agencies FOUNDED 1980 WEBSITE Customers who enrolled at a UES Enrollment Center (from agent/participating states) may check status online or may contact the UES Call Center at 855-DHS-UES1 (855-347-8371). You do not need to provide documents that prove you have previously used another name or alias. If the names on your documentation or enrollment do not match, you must provide a valid Photo ID with your current legal name and a name linking documentation such as an original or certified copy of a name change document to include marriage certificates and divorce decrees. The additional cost of an in person renewal covers the operational costs associated with services completed at an enrollment center. 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