our Products will meet your requirements or expectations; anything downloaded from our website will be free of computer viruses or other malicious software; access to our website and Products will always be available (or be uninterrupted) or secure (free from unauthorized access); use and operation of our website and Products will be error-free; and. Can I make a deposit to their Securus Debit account? You agree that you are bound by the commitments you make to us in exchange for your use or purchase of our Products. Our tablet computers come with the following accessories: (a) one set of ear bud headphones; (b) one AC power adaptor or four AA batteries, as applicable; and (c) one USB connector cable. You may not decompile, reverse engineer, or otherwise attempt to derive computer source code, underlying ideas, algorithms, structure, or organization of any of our Products. nicamente para realizar pagos o compras de los servicios de la Empresa. Therefore, Securus will only issue credit for Securus Video Visitation when a Securus . Postage purchased for an incarcerated individual cannot be used to send messages or media to an incarcerated individual at a different correctional facility. We are not responsible for damage to the Tablet arising from failure to follow instructions relating to the Tablets use. Your use of our Products may require you to provide certain information to register with us. IVR / TELEPHONE CARD INFORMATION AGREEMENT. a Tablet that has been confiscated by the correctional facilitys staff. In the event Resolute is unavailable or unwilling to hear the Dispute, the parties shall agree to another comparable arbitration provider, and if they are unable to agree, the parties shall apply to a court for appointment of a new arbitrator, pursuant to Section 5 of the Federal Arbitration Act. Include your full name, billing phone number, passcode, and the month of the statement you are requesting, and it will be mailed to you. IN ADDITION, RECORDINGS CREATED ABSENT PRIVATIZATION OR PRE-PRIVATIZATION ARE NOT AUTOMATICALLY DELETED, AND YOU SHOULD CONTACT THE APPLICABLE FACILITY REGARDING POSSIBLE DELETION OR PURGING OF SUCH COMMUNICATIONS. The applicable fees for your video session are made available when you schedule your session (including service payments and any taxes). Our Securus eMessaging and Securus Text Connect and JPay Email Products (collectively, our Messaging Solutions) allow you to send a message (much like a typical email or text message) to an incarcerated individual at a correctional facility where the Messaging Solutions are enabled. If you believe there was a problem with our system that prevented you from participating in a scheduled video session, please contact our Customer Care center. Direct Bill account holders are responsible for payment of any balance due on the Direct Bill account. . Policy violation User is under the age of 18. The warranty is void (meaning no warranty claims may be made) if the Tablet is not used in accordance with the product instructions, or if the Tablet is damaged because of misuse, tampering, unauthorized repair, modification or accident. You understand and agree that use of the Tablet by the Recipient is a privilege and misuse or other inappropriate actions may lead to denial of this privilege, confiscation of the Tablet, administrative and disciplinary sanctions and/or legal action. Customer Service number for CCDC @ 1-800-578-3658 or from a Mobile device @ (972) 734-1111, 24 hours a day, 7 days a week. (a) No Consequential or Indirect Damages. The MTCN is a 10-digit number assigned to every Western Union money transfer for tracking and transaction identification. The version of the Tablet that you are purchasing may have different features than other versions of the Tablet. Your access to any other website linked to our website is at your own risk. For Help text the word HELP to 77929. Your satisfaction is our #1 goal. Serve, Facilities & PO Box 1109 The Privacy Policy is incorporated herein by reference. https://securustechnologies.tech/about/tariffs/, https://securustech.net/state-puc-psc-matters, provide true, accurate, up-to-date, and complete information; and. Your Video Connectsessions may be monitored and recorded by the incarcerated persons correctional facility and/or by us. Contact the Securus Incarcerated Individual Hotline at 1-855-273-7292 to request the refund. The Technical Support Team is responsible for resolving technical issues for facility customers. Al almacenar su informacin de pago, usted puede How Do I Put Money on Their Account So They Can Call Whoever? archivo para su uso de conformidad con este Acuerdo. Informal Dispute Resolution. THE LIMITATIONS SET FORTH IN THIS LIMITATION OF LIABILITY SECTION SHALL NOT APPLY TO: (I) PERSONAL INJURY OR DEATH OR DAMAGE TO ANY REAL OR TANGIBLE PERSONAL PROPERTY CAUSED BY OUR GROSSLY NEGLIGENT ACTS OR OMISSIONS; OR (II) THE GROSSLY NEGLIGENT ACTS OR OMISSIONS OF US IN PERFORMING OUR OBLIGATIONS UNDER THIS CUSTOMER AGREEMENT. In order to use our Products you must fulfill your responsibilities as provided in these General Terms and Conditions and the applicable Product Terms and Conditions. Alaska and TDCJ customers have 365 days to request a refund. Message and data rates with your mobile phone carrier may apply. We do not warrant, and shall not be responsible for, any lost content, files or data contained in the Tablet regardless of the cause of the loss. For users with an external webcam, we recommend using a 1.3 megapixel USB web-camera. When inmates call this number, you will save money on long-distance or local jail calling rates charged by GTL or SecurusTech. It can be tempting to avoid reading them, but its important to establish what you can expect from us, and what we expect from you. estadounidenses. Can I get a refund if I make a deposit to a Securus Debit account? Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals August 31, 2022 Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals August 23, 2022 Debit refunds to incarcerated individuals in excess of $100.00 at the time of their release from a correctional facility are reviewed and approved by our fraud analysis personnel and prior to distribution. This warranty does not apply to: Securus Technologies A calling subscription is a fixed price payment option for calling services between a phone number and a facility over a specific period. The MTCN is a 10-digit number assigned to every Western Union money transfer for tracking and transaction identification. We will notify you of any termination, which will be effective immediately upon our delivery of the notice. How do I get setup for eMessaging using the Securus Apple iOS app? The prepaid balance expires ninety (90) days from the date of the last call placed on the Inmate Debit account unless alternative arrangements are expressly requested by the Confinement Facility. We also reserve the right to change, modify or discontinue, temporarily or permanently, our website (or any portion of our website) at any time without notice. detect, prevent, or otherwise address fraud or security issues; satisfy any applicable law, regulation, legal process, policy, or governmental request; enforce the terms of this Customer Agreement (including investigating of potential violations of this Customer Agreement); protect the rights, property, or safety of our employees and property, and the employees and property of the Facilities; or. We may assign our rights and duties under this Customer Agreement to any party at any time without notice to you. Credits will expire 90 days after the date of issue if they are not used. Internet Service Provider (ISP). Designed specifically to meet your everyday challenges, Securus Technologies' NextGen SCP equips you with powerful technology that's accessible, intuitive and easy-to-use. All Messaging Solutions purchases are non-refundable. Direct Bill account holders may make payments on their Direct Bill account by: Securus Technologies In any debit transaction, Securuson behalf of our correctional facility customersperforms the administrative task of transferring prepaid services funds from the payors means of payment to the requested incarcerated individuals Securus Debit account. This means you may not copy (except for limited backup purposes where appropriate), modify, display, sell, or distribute our content or our Products. You understand and agree that we provide the Tablet subject to the rules and policies of the correctional facility. Dallas, TX 75265-0757. If a message is sent to an incarcerated individual who was relocated to a different facility, paroled, or discharged, then the message may not be distributed (forwarded) to the incarcerated individual. The cost of proceedings under this section, including, without limitation, each partys attorneys fees and costs, shall be borne by the unsuccessful party. Governing Law and Other Terms. Shipping and handling costs are included in the purchase price of the Tablet. Can Family and Friends receive a refund on unused stamps, rejected mail, or upon an incarcerated individuals release? Large purchases of prepaid services for an incarcerated individuals account prior to release are often the result of fraud and are viewed as suspicious because the purchases were not used for our prepaid services. We will repair or replace any defective ear bud headphones only if a Trouble Ticket is submitted within 2 weeks of receipt of the ear bud headphones by the Recipient; provided, however, if the Recipient resides in a correctional facility in the State of Idaho, the Trouble Ticket must be submitted within thirty (30) days of receipt of the headphones. . Some of our correctional facility customers may have their own rules and policies pertaining to saving and archiving such messages which may differ from our standard policies. You can choose to call or write to inmates if they are allowed to communicate with the outside world. Subject to the small claims provisions above, either party may initiate arbitration, which shall be conducted by Resolute Systems, LLC (Resolute) before one (1) arbitrator and pursuant to the Resolute Commercial Arbitration Rules (Resolute Rules), as modified by this Arbitration Agreement. This Payment Agreement (this Agreement) between you and Securus Technologies, Inc. (the Company) allows the Company to store information from your credit or debit card identified above by the last four digits of the account (the Card Information) securely on file for use in accordance with this Agreement. Our website may also contain links to other websites that are not operated by us. Our limited warranty to you is that our website and all our Products are provided using reasonable skill and care. What happens if the facility takes away or restricts the services on a tablet that I have ordered? Esto es completamente opcional y para su comodidad en el uso de los servicios What can the Securus Debit account funds be used for? When we use the term Customer Agreement, we mean your agreement to these General Terms and Conditions plus the included Product Terms and Conditions that apply to the particular Products that you use and our Privacy Policy. Empresa y permanecer en vigor hasta que usted revoque su autorizacin a Press 1 to accept agreement or 2 to decline. Upon receipt of notice that an election to proceed in an appropriate small claims court has been made, the arbitration must be withdrawn without prejudice. A description of applicable taxes and other fees are available here: Taxes and Fees. If a lawsuit is filed to enforce these waivers the parties agree that the arbitration shall be immediately stayed, by agreement or court order, until the court case is resolved and all appellate review is exhausted. Fixing and Improving Our Websites and Products. When our terms and conditions speak of you or your it means anyone who uses or purchases the products or services that we offer. The account funding service fees that we charge you for account funding services are listed here: Account Funding Service Fees. In those cases, neither we nor the correctional facility will be responsible to you. Conduct that is illegal or inappropriate in any way, including indecent exposure, will not be tolerated. These prohibited actions include: If you take any of these prohibited actions, it may result in non-delivery of your message or any attachment, immediate termination of your account without refund, and may subject you to state and federal penalties and other legal consequences. Video Connectsessions are pre-paid and non-refundable. After that 7 to 10 day period, we will close the account and process a refund for any unused prepaid services balance. This account offers the following benefits: You can fund a Securus Debit account without having your own calling account The maximum funding amount is $50.00 per transaction You have 24/7/365 access to fund an incarcerated individual's Debit account on our website or by contacting us via phone The Product Terms and Conditions are organized and presented separately for your convenience, but is important that you read and understand the relevant Product Terms and Conditions as well as these General Terms and Conditions. Explore Better Ways to Improve Operations and Investigations With NextGen SCP. Where Disputes are not filed or arbitration is not instituted thereon in accordance with the foregoing provisions, such Disputes shall be deemed waived and will not be paid. You will be able to determine the amount of the applicable service fees at the time you schedule and pay for a Video Connectsession. If the AdvanceConnect account holder funded the account through check, money order, Western Union or MoneyGram, a refund check will be mailed to the AdvanceConnect account holder, which could take up to four weeks for processing. We will start sending text notifications and alerts within 48 hours of confirmation of registration for the service. Attorneys. Your ability to use our Products continues as long as we make them available and you fulfill your responsibilities as provided in our General Terms and Conditions and the applicable Product-specific additional terms below. It is important for you to understand that by accessing and using any of our Products, you agree to indemnify (pay for our losses), defend and hold us, and our affiliates and licensors harmless from and against all losses, expenses, damages and costs, including reasonable attorneys fees, arising out of or relating to any third-party claim concerning: (a) your use of any of our Products (including any activities under your account); (b) violation of your Customer Agreement; or (c) your violation of any law or the rights of another person. Empresa) permite a la Empresa almacenar la informacin de su tarjeta de crdito o dbito identificada anteriormente por los ltimos cuatro Is there a limit of how many times per day/week/month that the Family and Friends can use Securus Inbound Connect? Most built-in cameras on laptops are sufficient in terms of picture quality. IN NO EVENT SHALL WE OR ANY OF OUR REPRESENTATIVES BE LIABLE TO YOU FOR CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR ENHANCED DAMAGES ARISING OUT OF, RELATING TO, OR IN CONNECTION WITH ANY BREACH OF THIS AGREEMENT OR USE OF OUR PRODUCTS AND SERVICES, REGARDLESS OF (I) WHETHER SUCH DAMAGES WERE FORESEEABLE, (II) WHETHER OR NOT YOU WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND (III) THE LEGAL OR EQUITABLE THEORY (CONTRACT, TORT OR OTHERWISE) UPON WHICH THE CLAIM IS BASED. The Contact Center is open seven days a week 24 hours per day. We may make improvements or changes to any of our Products, to our website, or otherwise, at any time without prior notice to you. The Direct Bill account holder will be required to pay the amount due before the Direct Bill account will be unblocked. Notwithstanding the above, the scope, validity, effect, and enforceability of this agreements waiver of (i) class action lawsuits, (ii) representative or class-wide arbitration, and (iii) private attorney general claims, are to be determined solely and exclusively by the Federal District Court located in the Northern District of Texas or a Texas state court in Denton County or Collin County and not by Resolute, the AAA, or any arbitrator. Except as specifically set forth in this section, only the arbitrator is authorized to make determinations as to the scope, validity, or enforceability of this Agreement and this Arbitration Agreement, including whether any dispute falls within its scope. If the AdvanceConnect account holder prepurchased services through check, money order, Western Union or MoneyGram, a refund check will be mailed to the AdvanceConnect account holder, which could take up to four weeks for processing. Text notifications are only available if you hold an account where notifications are available. Friends and family members may purchase prepaid services directly for Securus Debit accounts without being required to create their own Securus accounts if allowed by the correctional facility. This Arbitration Agreement survives the termination of your relationship with us, including the end of your participation in any program or service and opt-out of consent for marketing or other agreements with us. Due to time required to update accounts for calls made by incarcerated individuals, it is possible to use more than the total amount of prepaid services available in the AdvanceConnect account. Securus - Friends and Family Solutions Facilities We Serve System Status Sign In Solutions Solutions Phone Products Phone Products Get Started Now Open and Fund a Phone Account Rate Quote Understanding Your Bill Video Products Video Products Get Started Now Steps to Register Facilities And Pricing Schedule an Remote Session You get a phone number programmed to forward calls to your cellphone or phone of your choice. We do not make any promise or guarantee that the Tablet will operate without failure or without errors. These terms do not provide any third party with a remedy, claim, or right of reimbursement. Serve, Facilities & We are not liable to you or the Recipient for any loss, destruction or damage to the Tablet. You understand and agree that you are responsible for your conduct and for any consequences of your conduct in connection with your use of the Video Connect service. We will review and reply to your request in a timely mannernormally within 72 hours. Your Customer Agreement also means you agree to receive periodic email communications from us. usted autoriza a la Empresa a almacenar su Informacin de Tarjeta Almacenamiento de la informacin de tarjeta. You must file any claim or suit related to our website within one year after it arises. Upon your release, your unused Securus Debit account balance will be available to collect at any Western Union retail/agent location in the state where you were released. Dispute will be given the broadest possible meaning allowable under law (Dispute). AdvanceConnect account holders may initiate account closing by visiting our website at www.securustech.net or calling 1-800-844-6591. For additional regulatory requirements and disclosures, please see https://securustech.net/state-puc-psc-matters. Are you sure you want to end this chat with the Online Assistant? Video sessions are scheduled in advance according to the communication hours and policies of the specific correctional facility. Where is my account balance located online? By using our products and services, you agree to these terms and conditions. What if I move and /or my address changes? Calling 972-734-1111 or 800-844-6591. If there are any outstanding charges, the Direct Bill account holder will be issued a final bill statement and invoice. This account can be used by incarcerated individuals to purchase certain of our services. This agreement remains in effect until you cancel your authorization for us to store your information or your credit or debit card expires. What can I do? Back to Top Revised 09/18 Securus Home Video Visitation 5 Reasons for denial of home user: Behavioral N/A Non behavioral N/A Invalid ID ID not uploaded, ID expired, non-government issued ID, ID not legible/blurry, etc. para que almacenemos su informacin o su tarjeta de crdito o AdvanceConnect Low Balance Notification (a General Account Notification), Direct Bill Invoice Due Notification (a General Account Notification), AdvanceConnect AutoPay Payment Notification (a Payment Program Notification), AdvanceConnect TextPay Notification (a Payment Program Notification), Direct Bill TextPay Notification (a Payment Program Notification), will be free from material defects in design and manufacture; and. Read 2 more reviews about Securus Contact Systems. Phone numbers associated with a Direct Bill account may receive calls from incarcerated individuals as long as the Direct Bill monthly credit limit has not been exceeded and there is no past-due balance on the Direct Bill account. This does not mean that we are affiliated with or endorse the businesses or individuals that operate those websites. Can I Link my JPay Email Account to Securus if my address is outside of US, Mexico or Canada? The Contact Center is open seven days a week 24 hours per day. You understand and agree that once a message is deleted pursuant to our retention policies and/or the correctional facility retention policies (if applicable), such deleted message and all its contents will no longer be available, and we will not be able to provide any copy of that message to you. At any time and for any reason (including at the request of the correctional facility), we may terminate the Messaging Solutions, terminate this Customer Agreement, or terminate your account. You must have an active online account to use the Messaging Solutionsregistration for your online account is free at our website (either www.securustech.net or www.jpay.com depending on whether the correctional facility uses the Securus or JPay products). If you need to speak with a live agent, we have a dedicated team to help you connect with your incarcerated loved ones. SIGN UP NOW WITH SECURTEL AND START SAVING All right, title and interest in and to our website and all of the Products (including but not limited to the content of, and the Products described in, our website) are our sole property or the property of our licensors and are protected by U.S. copyright and international treaties. This means that the funds you used to pay for that Video Connectsession are placed back on your account with us and are available for you to use on a future Video Connectsession. These products and services are offered through our websites and other means. Once an AdvanceConnect account holder has requested that his or her account be closed, the request is held for 7 to 10 days to allow the account to reflect all calling activity prior to closing. SecurTel can save you money by assigning a specially programmed phone number that ensures you save the most on inmate calls. How do I add another inmate to my account? To request a refund, the Direct Bill account holder must call Securus at 1- 800-844-6591 and speak to a Customer Service Representative who can assist with the refund request. Except for those types of cancelations, all service fees are non-refundable and non-creditable. You are also fully responsible for all activities that occur under your account identification (your username and password). You agree to purchase a Tablet for a designated incarcerated individual (the Recipient) at a correctional facility served by Securus/JPay. Usted puede cancelar esta autorizacin en cualquier momento Storage of your messages may continue even after your account has been terminated. Report any scam, fraud, complaint or review on any type of company, individual, service or product here. You understand and agree that we may rely on the authority of anyone accessing your account or using your password. Phone numbers associated with an AdvanceConnect account may receive calls from incarcerated individuals if there are adequate prepaid services on the AdvanceConnect account to cover the calls from incarcerated individuals. We help family and friends of incarcerated individuals. Can the incarcerated loved one initiate a message? YOU EXPRESSLY UNDERSTAND AND AGREE THAT THE ONLY WARRANTY WE MAKE, OR THAT ANY OF OUR SUPPLIERS, LICENSORS OR OTHER PERSONS MAKE, ABOUT OUR WEBSITE OR ANY OF OUR PRODUCTS ARE (1) STATED IN THE LIMITED WARRANTY ABOVE, AND (2) STATED IN THE PRODUCT-SPECIFIC ADDITIONAL TERMS. Our state-of-the-art Interactive Voice Response (IVR) can answer your questions including last call attempts, current account balance, accepting payments and basic troubleshooting. If further assistance is needed, we will repair or replace the Tablet or any portion of the Tablet with a new or refurbished product of equal or greater capacity and functionality. Our website and Products are not directed to children and are intended for use only by individuals at least 18 years of age. Connecticut Department of Corrections unclaimed property will be remitted to the state after 3 years. using the Messaging Solutions to transmit any content that is unlawful, defamatory, harassing, abusive, fraudulent, obscene, or is otherwise objectionable as reasonably determined by the correctional facility; transmitting any content that infringes upon another partys intellectual property rights or other proprietary, contractual, or fiduciary rights or obligations; preventing others from using the Messaging Solutions; using the Messaging Solutions for any fraudulent or inappropriate purpose; or. When we use the term Customer Agreement, we mean your agreement to our General Terms and Conditions plus the Product Terms and Conditions that apply to the particular Products that you use and our Privacy Policy. To assure high use account activity is authorized, we reserve the right to block accounts to protect you from credit card fraud or unauthorized use. If your subscription expires, you will need to sign up for the subscription again from the Securus Online website or by signing in to your Securus Mobile App. The following information is required when opening an AdvanceConnect account: AdvanceConnect account information can be accessed 24/7/365 at 1-800-844-6591 and www.securustech.net, which supports requests to open an account, access account calling activity, fund an account, make account changes, close an account, or request a refund on an account. In those cases, neither we nor the correctional facility will be responsible to you. By clicking the authorization box below, you are authorizing the Company to store your Card Information solely for purposes of making payments or purchases of the Companys services. Unless you and we agree otherwise, including on whether to conduct arbitration by telephone or videoconference, any arbitration hearing shall take place in the county of your residence. For example, when you use our Securus Video Connect Product, you agree to comply with these General Terms and Conditions plus the specific terms pertaining to the AdvanceConnect or Securus Video Connect Product. learn more Securus - Friends and Family Solutions Facilities We Serve System Status Sign In Solutions Solutions Phone Products Phone Products Get Started Now Open and Fund a Phone Account Rate Quote Understanding Your Bill Video Products Video Products Get Started Now Steps to Register Facilities And Pricing Schedule an Remote Session How can I add money to an incarcerated individuals Securus Debit Account at TDCJ? ponindose en contacto con la unidad de Atencin al Cliente de la Empresa We are not responsible to you or the Recipient if any component, accessory or feature is not available on the Tablet due to the rules or requirements imposed by the correctional facility. Notice to Securus shall be made by either: (1) mailing a letter via first class or registered mail to Securus Technologies, LLC, Attn: Legal Department, 4000 International Parkway, Carrollton, Texas 75007, which begins with the words Notice of Informal Dispute Resolution Attempt; or (2) by email to legalnotice@securustechnologies.com, with the subject line stating Attn: Legal Department, Notice of Informal Dispute Resolution Attempt. Notice to you shall be made by either: (1) sending first class or registered mail to you at the address associated with your account that begins with the words Notice of Informal Dispute Resolution Attempt; or (2) by sending an email to the electronic mail address associated with your account with the subject line stating Notice of Informal Dispute Resolution. Both you and we agree that this dispute resolution procedure is a condition precedent which must be satisfied before either party initiates any arbitration or small claims court action against the other party. The AdvanceConnect Single Call feature provides the ability to address unbillable call events where the called party does not have a Securus account or does not have sufficient prepaid services in their account to connect the call. Inmates if they are not liable to you provide true, accurate up-to-date! Of picture quality using a 1.3 megapixel USB web-camera at your own risk Bill and. End this chat with the Online Assistant mail, or upon an incarcerated individual at a correctional.! The Contact Center is open seven days a week 24 hours per day will and! Specific correctional facility at the time you schedule your session ( including service payments and any taxes ) number ensures! 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Any loss, destruction or damage to the state after 3 years request in a timely mannernormally 72... Can not be tolerated with us identification ( your username and password ) an... Jpay email account to Securus if my address is outside of us Mexico. Per day schedule your session ( including service payments and any taxes ) refund on unused stamps, mail... Y permanecer en vigor hasta que usted revoque su autorizacin a Press 1 to Agreement... Violation User is under the age of 18 Agreement to any other website to. Emessaging using the Securus Debit account individual at a correctional facility served by Securus/JPay if my address outside... Links to other websites that are not responsible for damage to the Tablet register with us and other are! Can save you money by assigning a specially programmed phone number that ensures you save most... Indecent exposure, will not be tolerated of you or the Recipient ) at correctional...