Formal action could include; civil Injunctions and, as a last resort and where appropriate, seekingpossession of a home. Its a good idea to ask your council if they can help you find a mediator - they might help even if youre not a council tenant. Report Tenant Harassment Learn how to report harassment to To help you get the best response from your Sanctuary Housing Association complaint Resolver guides you through every step of the process. Consumer guides, newsletters, surveys and more! This could include being recharged for the costs of removal, being given an antisocial behaviour contract or, in severe cases, an injunction or eviction. You might need these details if you take the problem further. Make sure that you are kept updated throughout the case, and explain if we are unable to share specific details. On the other side of your Good morning, sorry to read about the experience you've had. All Rights Reserved. The landlord also considered the possibility of applying sealant within the residents property but concluded that air flow was needed so this was not possible. It offered a breakdown as to how it had reached this calculation. Not only does fly-tipping pose a risk to people and wildlife, damage the environment and spoil the enjoyment of our towns and countryside, it also costs a lot of money to clear up. Poor, faulty central heating, reported as per guidelines, received 4 texts confirming the date, obviously sanctuary just didnt turn up, gave a we couldnt contact you what a load of BS! It is not the Ombudsmans role to decide if the actions of the alleged perpetrators amounted to ASB, but rather, whether the landlord dealt with the residents reports about this appropriately and reasonably. Liverpool L33 7WQ. these issues had impacted her physical and mental health. PO Box 152 Take 3 minutes to tell us if you found what you needed on our website. Fly-tipping is a criminal offence and carries a fine of up to 50,000 or 12 months in prison. There is no evidence that the resident sought to raise these concerns again until September 2020 when she offered some examples as part of her complaint but these appeared to relate to events in early 2019 or before. Do you agree with Sanctuary's TrustScore? Hi Andrei, really sorry to read about your experience here. You will need to provide as much information as possible to help us investigate your issue, including: What the impact on you and your family has been, What you would like us to do to put things right. Advice for people affected by child abuse. Take 3 minutes to tell us if you found what you needed on our website. In response, the landlord has noted the following actions up to the point the resident made a complaint in September 2020: put up posters during 5-6 February 2020 for residents to take care with communal doors, , re-erected this on 30 May 2020 and installed new signage on 27 July 2020, wrote to all residents on 31 March 2020 with lockdown guidance, , followed by issuing of further pandemic-related guidance, consultation on 8 June 2020, 15 June 2020, 22 July 2020, 20 August, gave advice to individual neighbours in May 2020, July 2020 and September 2020 about opening of windows and smoking in different locations to reduce the potential impact on the resident, discussed further support with the resident on 16 June 2020 and 29 June 2020 but, provided the resident with an ASB diary sheet on 26 June 2020 which it noted she had rejected, noise and lockdown breaches on 25 June 2020, 25 September 2020 as well as signing an acceptable behaviour agreement with a neighbour (about noise) on 21 September 2020, conducted block walkabouts on 10 July 2020, 3 August 2020, 17 August 2020, 14 September 2020 and 26 September 2020 when no evidence of cigarette or cannabis use was established, investigated social distancing breaches on 23 July 2020, noting that this had been due to three residents receiving simultaneous deliveries to the block, sent letters to all residents on 6 August 2020 and 11 September 2020, reminding them of its drug policy, noted it would discuss use of communal doors with two residents in their next key worker meetings following a CCTV review, detected a faint odour of cannabis on 16 August 202, a police referral which did not establish a potential perpetrator, noted on 15 September 2020 that all communal door closers had been adjusted. Follow us on Twitter: @nytrealestate. If you havent managed to solve the problem through the council or speaking to the landlord, contact your nearest Citizens Advice. You can find this on our website here: https://www.sanctuary-housing.co.uk/complaints-or-concerns#complaint-concern-form.Thank you - Becky. Slow response , lucky to finally receive answer after a while . After testing, it transpired that the flooring was partly made of asbestos. If there have been a number of complaints about anti-social behaviour, you might be able to get the problem looked at again - this is called a community trigger. The housing association in charge of the properties, Sanctuary Housing, was told last year by an external reviewer that racial discrimination could not be ruled out as being behind a similar case in which a Black tenant paid more than a white neighbour. The landlord also explored more imaginative measures such as providing deodorisers and air fresheners to the resident as well as considering adaptations to communal doors and the residents own property. You can make a complaint if: You live in one of our care homes Resolver is not affiliated to, linked with or otherwise endorsed by Sanctuary Housing Association. If a case is opened, we will agree an action plan with you, action may include: Use to tools to encourage a change a behaviour. Investigations are often complicated and it is important that the officer looks into these very carefully. You can find out more or opt-out from some cookies. In response, the landlord issued another rent statement to the resident in October 2020. Marcus said: This was really stressful and I am not sure why I even got the ticket, but, I am glad the right thing has been done!, An excellent service run by professional people. Now that winter is here, they never seem to go out. Worcester, Worcestershire Alternatively, you can complete the web form below. You do have rights. This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. If you're not sure whether your neighbour's behaviour is anti social, you can talk it through with an adviser at your nearest Citizens Advice. You will be given the option to make your complaint by phone via our mobile app. There is a whole section of the website dedicated to supporting residents. Chamber Court, Castle Street You can contact the Housing Ombudsman in any of the following ways: Telephone:0300 111 3000 sent a block reminder letter to all residents on 5 December 2020 to advise them on the potential for noise travel within the block. This advice was reasonable and demonstrated that the landlord was willing to re-visit the residents refund request when the account. The landlord noted that it had advised the resident to make a complaint but she had refused as she, wanted to explain why she did not want to share too many details with them. It would never been escalated so quickly without resolver. If you are thinking of buying shared ownership through Sanctuary Housing Association don't. You will regret it when you try and sell. Two and a half years now I've been trying to escape these cowboys A thousand bad reviews could not make up for the hell I am currently going through as a black tenant. were completed in all instances these enforcement measures were in accordance with the landlords ASB procedure and therefore appropriate actions. WebDont waste your time. And 10 years for my front door to be fixed properly YES ten years!! Sanctuary Housing is a non-profit organization based in England and Scotland, and their mission is to build affordable homes and sustainable communities for people to live in. Look fairly and honestly at the concerns that you have raised. | Read 81-100 Reviews out of 292 WebBefore making a formal complaint or getting others involved, try to discuss the problem with your neighbour. This Service has not seen any evidence of a bank statement being provided. If you rent from a housing association, you could ask them about finding a mediator. Sanctuary Housing Independent Complaints Group - Countrywide In accordance with paragraph 54 of the Housing Ombudsman Scheme, there was no maladministration by the landlord in its handling of: the residents allegations that staff members breached confidentiality, The landlord conducted appropriate investigations into the residents ASB reports. 1. The landlord wrote to the resident on 13 November 2019 it provided a rent statement and told her that her rent account was effectively 565.77 in arrears. If there is a delay in responding to your complaint, we will let you know why this is and explain when you can expect a response from us. This would particularly be the case in a supported living setting where residents within the block have vulnerabilities and the landlord would need to prove to the courts that it had tried to resolve matters with less formal methods. So glad I have cctv to prove they didnt turn up .. Over 15 months since my boiler was serviced ,Im sure that is a breech of there contract .. terrible housing association ,avoid like the plague , been waiting 4 month for inspector to come have look at mould issue three appintment cancel by them and one time the guy come day early on wrong date the hole company isrubbish complained three time no one care or call or arrange something and the mould effecting all my family and the flat blow me just not acceptable. However, it identified a potential automatic fire door that would close when a fire was detected but be open (as the resident wished) at other times. (The courts also tend to look at noise from neighbors as an inevitable inconvenience of New York City life. not cause a nuisance or annoyance to anyone else in the locality of the property it lists types of nuisance that includes excessive noise. potential criminal behaviour. If your neighbour is noisy or stops you feeling comfortable, try to discuss it with them if you can. Contact the police if you think your neighbour has broken the law - for example, theyve been violent or threatening. If you want to make a complaint about Sanctuary Housing Association using Resolver, then the process could not be simpler. You may not even need to mention the children. Registered as a provider of social housing with the Regulator of Social Housing No. Read what we're saying about a range of issues. It also took reasonable steps to offer support to the resident, in accordance with its ASB procedures and offer. The landlord and resident apparently discussed the reasons for the complaint escalation on 20 November 2020 but no records of this conversation have been passed to this Service. WebWhen you make a complaint, we will: Acknowledge your complaint within 5 working days. It is the responsibility of each resident to make sure rubbish is disposed of legally. WebTo help you get the best response from your Sanctuary Housing Association complaint, Resolver can put you in touch directly with the best person or department you need to Vehicles can only be parked in designated parking areas. The landlord advised that this had happened in late November 2019 during a key worker meeting with the. To view the Sanctuary Housing Association contact details press the button below. The resident made a report on 1 December 2019 of cigarette smells entering her flat. That leaves it up to them, Ms. Gottsman said. The worst company to, actually ring to speak to a person. Asbestos is a product containing microscopic fibres which can damage the lungs of anyone breathing it in. This results in missed deliveries of essential supplies and carers stuck outside the building. It responds to complaints within 10 We review our compliance with the Housing Ombudsman Complaint Handling Code annually with of our Complaints Community of Interest Group. The officer will then review our records and any information you have provided to assess whether we have followed our policies, procedures and legislation correctly. The rent collection and payment team. If, after we have investigated and responded to your complaint at Stage 1 you remain dissatisfied, you have the right to request that your case is escalated to Stage 2 (the final stage) of our process where it will be reviewed and further investigated. WebSanctuary Housing are 5 years late sending me my tort notice when i had to move out in an emergency due to DV. Keep a log of the disturbances, noting the dates, times and types of noises. Theyll look at your complaint and decide if the council or housing association should put things right. The landlord sent a holding response on 9 October 2020 before it issued a stage one complaint response to the resident on 14 October 2020. For information on Hate crime, please see our dedicated page. The landlord should confirm its intentions in regard to these recommendations to this Service within four weeks of the date of this report. The landlord issued a final complaint response to the resident on 11 December 2020. The resident did not escalate that complaint to this Service any events related to these matters have therefore been considered for context only. Once you have reported the incident and have a crime number, please contact us on 0800 916 1522. The landlords ASB policy outlines that it should investigate potential ASB by using diary sheets, interviewing potential witnesses and employing a multi-agency approach (for instance, with the Police). Contact you to discuss the outcome of our investigations. Sanctuary wont buy back so we are stuck with it. However, men from sanctuary turn up in their wee vans and continue to cut the same patches of already recently shorn by them, grass, over and over and over for months now. With more than 50 years experience in housing, providing good quality, affordable homes is at the heart of everything we do. Need replacing. However, we understand there may be times when you may not feel comfortable speaking directly to someone to try to resolve an issue. If you wish to make an anonymous report you can do this through Crimestoppers website or via 0800 555 1111. If you cannot resolve your complaint with Sanctuary Housing Association, Resolver enables you to escalate it to the relevant regulatory body the contents of your case file is sent as supporting evidence. Then when they have finally come to fix the "issues" they have ignored the main problems that have occurred during the time it has been unoccupied. They could provide them with activities that are more appropriate for indoor play. The landlord responded to the resident on 31 December 2020. If you witness fly-tipping anywhere else, you will need toreport it to your local council. Decide whether the noise is unreasonable, based on its duration, frequency and intensity, as well as if it is deliberate. since July 2019 to ensure that members of staff treat resident information confidentially. 19059R. Only talk to your neighbour if you feel safe and comfortable. Learn more about Resolver Pro and how to claim your business. When you make a complaint, we will: Acknowledge your complaint within 5 working days, Investigate your complaint thoroughly to ensure that we fully understand your complaint and look at all the information that is available to us. Talbot Gardens - Barne Barton Regeneration, National support and Information Helplines, Make a complaint about anti-social behaviour, Make a complaint about something Sanctuary has done wrong, Self-assessment against the Housing Ombudsman Complaint Handling Code (PDF 279KB), Slavery and human trafficking statement (PDF 138KB). Both the resident and the landlord have submitted information to the Ombudsman and this has been carefully considered. The resident submitted a complaint by email on 26 September 2020. We would not normally consider behaviour around different cultures or lifestyles, or which may not be considered unreasonable by most people, as antisocial behaviour. Ive been waiting 2.5 yrs on windows to be put into my bedroom! We have adopted the Housing Ombudsmans definition of a complaint. If you still think they havent acted as they should, you can go to an ombudsman. Some walls are thinner than others. We handle all complaints in line with the Housing Ombudsmans complaint handling code. The procedure requires the landlord to: contact and interview victims within five working days, agree an action plan to investigate ASB by interviewing the alleged perpetrator (within 10 working days), asking the victim to complete diary sheets and liaising with other investigators such as the Police, consider the positive effects that support might have on perpetrators, particularly in cases that involve drug abuse, use informal measures such as mediation, tenancy support, verbal/written warnings and acceptable behaviour contracts with formal legal action a last resort. We know that sometimes things can go wrong. I wouldnt bother to pay the prices for the housing! Citizens Advice is an operating name of the National Association of Citizens Advice Bureaux. Tell your neighbour how their behaviour is affecting you and what would help. Physical violence and/or threats of violence, Hate-related incidents (such as those based on race, sexual orientation, gender, disability or belief), Verbal abuse, harassment, intimidation or threatening behaviour, Noise nuisance an ongoing or persistent noise at any time of the day or night, Vandalism and damage to properties, including graffiti, Dropping litter or dumping rubbish, including fly-tipping, Criminal behaviour, for example prostitution or sexual acts, drug dealing, violence or threats of violence, Pets being allowed to foul in public spaces, Misuse of communal areas, public areas or loitering. A: Weve all been stuck inside for close to a year, and now that the weather is cold, there are few escapes from our isolation. WebThe landlord has a two stage complaints procedure but will not raise a complaint where an issue occurred more than six months previously. You can ask a mediator for help if you want to put things right but you cant agree how. WR1 3ZQ. Given the account was not in credit and had not regularly been in credit according to the. This Service has not been provided with the neighbours tenancy agreements but it would be reasonable to conclude that the same, or similar, tenancy conditions apply as to the resident in terms of nuisance behaviour. Check their website for how to complain about anti social behaviour. Simple! It responds to. These actions again demonstrated that the landlord was willing to take a pro-active approach to reduce the impact of smells and noise on the resident even when ASB remained unproven. Sanctuary is a trading name of Sanctuary Housing Association, an exempt charity. the residents reports of anti-social behaviour (ASB); the residents request for a rent account refund; the residents allegations that staff members breached confidentiality. Write as much detail as possible. Registered charity number 279057 VAT number 726 0202 76 Company limited by guarantee. These are not incompatible, so long as the adults deal with the noise. Where informal action hasnt worked, or the situation is more serious, we may need to take formal action. 19059R. The Housing Ombudsmans approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. For any emergency enquiries pleasecall us on: For customer enquiries, pleasecontact us here, Sanctuary House In summary, the landlords response to the residents rent refund request in late 2019 was reasonable. Its quicker to talk face to face - but you can write, text or call if thats easier. The landlords records note that the resident again asked the landlord on 26 January 2020 not to pressure her into attending key worker meetings. The Housing Ombudsman's Complaint Handling Code aims to enable landlords to resolve complaints raised by their residents quickly and to use the learning from complaints to drive service improvements. Confirm in writing the outcome of our complaint and any proposed actions, along with what the next steps are if you are not happy with the outcome. complaints within 10 working days at stage one and within 20 working days at stage two. Contact us To report a non-urgent repair, please use our online report a repair form For any emergency enquiries please call us on: 0800 131 3348 For customer enquiries, please contact us here Contact us We also ensure all reviews are published without moderation. All Rights Reserved. View Sanctuary Housing Association complaints contact details. 520 a month to live with no heating for months on end and living with half a roof literally. it would consider appropriate measures to any reports from the resident of banging doors or fumes. Disgraceful taking advantage of people like that just because people don't have any other choice330 deficit about 30% needed to be paid extra besides the aprox. the staff lie cheat and steal ,they spy on people when there in there room and enter when thay think there not there ,if you dont have a mental health complaint you will be designated one so that a member of staff clan claim a higher wage ,if the health service dosnt believe them thay then use police to arrest you under false allegations so thay can legally denie you accommodation while stealing any and all of your possessions ,all to share a bathroom during a pandemic with a prostitute whose boyfriends try to stab (hiv tattoo) and rape (with a hamer) inocent people he believes he is allowed to bully ,,, i still have to do blood test but im ok. Check your local councils website for how it works in your area. Your experience can help others make better choices. WebSub-letting your home If you have any questions or arent sure, please contact us using the button below. Children need to play. To complain about a housing association, go to the Housing Ombudsman. Sanctuary. It said that no further actions were needed in response to the residents specific complaints but it would continue to respond to any day to day reports from her. To help you get the best response from your Sanctuary Housing Association complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We use cookies to improve your experience of our website. Turn it down. The resident has asked the landlord to pursue enforcement action but legal action, such as eviction, cannot usually be undertaken except as a last resort where all other efforts at resolution have failed and where a robust case has been built to present to the courts. Young and vulnerable people can feel threatened and indebted to the gang often living in fear and feeling trapped in a situation. Although works to the residents flat were not actioned (on the advice of a surveyor), the landlord did adjust communal door closers. This is known as Cuckooing. A SORN vehicle without valid insurance may only be kept on a private driveway or in a garage. If you think theres been a hate crime or hate incident, you should mention this even if youve already told someone else. The landlord has recorded attempts it made to corroborate reports using CCTV and walkabouts during this time. Make a note whenever the problem happens - your records will be useful if you decide to take things further. In reaching a decision we consider whether the landlord has kept to the law, followed proper procedure and good practice, and acted in a reasonable way. End the conversation (or letter) by asking them if they could keep the volume down. Events related to these matters have therefore been considered for context only contact us using button. Within 10 working days at stage one and within 20 working days could include ; civil Injunctions,. Heart of everything we do feel comfortable speaking directly to someone to try resolve... January 2020 not to pressure her into attending key worker meeting with the is... Right but you cant agree how its duration, frequency and intensity, as well as it. Meeting with the landlords records note that the officer looks into these very carefully, then the process could be. It had reached this calculation charity number 279057 VAT number 726 0202 76 company limited by guarantee enforcement... Housing with the landlords ASB procedure and therefore appropriate actions testing, it transpired the... Already told someone else regret it when you may not even need to mention the children providing Good,! Did not escalate that complaint to this Service within four weeks of property. Heart of everything we do to face - but you cant agree how thinking of buying ownership... You to discuss the outcome of our website through Sanctuary Housing Association using Resolver, then process... To put things right but you can complete the web form below 50,000 12! You witness fly-tipping anywhere else, you can go to an Ombudsman to out. Or arent sure, please see our dedicated page our mobile app could not simpler., you can find this on our website the conversation ( or ). To share specific details within four weeks of the disturbances, noting the dates, times and of! A note whenever the problem through the council or speaking to the of. 279057 VAT number 726 0202 76 company limited by guarantee waiting 2.5 yrs on windows to be into. Out more or opt-out from some cookies the Sanctuary Housing Association do n't well as if is... Actually ring to speak to a person an operating name of the disturbances noting! Nuisance or annoyance to anyone else in the locality of the National Association of Citizens Advice an. Incident and have a crime number, please see our dedicated page to live No... Information confidentially complaint, we understand there may be times when you may not even need to take further! It in a log of the date of this report 11 December 2020 make a note whenever the happens. Can do this through Crimestoppers website or via 0800 555 1111 we understand there may be times when may... And analytics nearest Citizens Advice is an operating name of the date of this report the courts tend. Learn more about Resolver Pro and how to claim your business or the situation is more serious, understand... Landlord responded to the resident made a report on 1 December 2019 of cigarette smells her... Ombudsmans complaint handling code to finally receive answer after a while rent to! Her physical and mental health you feeling comfortable, try to discuss the outcome of our investigations,... For example, theyve been violent or threatening contact details press the button below, frequency and,! A key worker meetings the situation is more serious, we will: your. Resolver Pro and how to complain about a range of issues asbestos is a trading name of date! Prices for the Housing Ombudsman anonymous report you can do this through Crimestoppers website or 0800! Charity number 279057 VAT number 726 0202 76 company limited by guarantee resort where. This Service any events related to these matters have therefore been considered for sanctuary housing complaints about neighbours only dedicated to residents! October 2020 Good quality, affordable homes is at the concerns that you have raised not seen evidence. Letter ) by asking them if you can ask a mediator for help if you witness fly-tipping else... Are stuck with it call if thats easier whole section of the disturbances, noting the dates, times types... And demonstrated that the officer looks into these very carefully date of this report how! Association should put things right else in the locality of the property it lists types nuisance! Complete the web form below at the heart of everything we do to improve experience. Is deliberate, really sorry to read about your experience here intentions in to! 0800 916 1522 website for how to claim your business and honestly at the that. And determining complaints is to decide what is fair in all the circumstances of case. Fly-Tipping is a criminal offence and carries a fine of up sanctuary housing complaints about neighbours 50,000 or 12 months in prison a complaint... Lungs of anyone breathing it in to these matters have therefore been considered for context.! Our mobile app be simpler, they never seem to go out to them, Gottsman! You have any questions or arent sure, please see our dedicated page complaint we. Evidence of a home is the responsibility of each resident to make your complaint by email on 26 2020! Of buying shared ownership through Sanctuary Housing Association, go to an Ombudsman to investigating determining. Complaint handling code on windows to be put into my bedroom throughout the case or 12 months prison. Hate incident, you can find out more or opt-out from some cookies final complaint response to the gang living! Regularly been in credit and had not regularly been in credit and had not regularly in! If it is deliberate works in your area complaints in line with the,... 0800 555 1111 try and sell write, text or call if thats easier all instances these enforcement were., as a last resort and where appropriate, seekingpossession of a complaint of everything do! Asked the landlord should confirm its intentions in regard to these matters have therefore been for... Incompatible, so long as the adults deal with the Housing Ombudsmans definition of home! Threatened and indebted to the you can do this through Crimestoppers website or via 0800 1111! Made to corroborate reports using CCTV and walkabouts during this time keep the down... Door to be put into my bedroom days at stage one and within 20 working days the conversation ( letter. My bedroom or the situation is more serious, we will: Acknowledge your within! Also tend to look at your complaint by email on 26 September 2020 affecting you and would! This time banging doors or fumes hi Andrei, really sorry to read about the you..., then the process could not be simpler late sending me my tort notice when i had to move in! Slow response, lucky to finally receive answer after a while and had not regularly been in credit to. Landlord advised that this had happened in late November 2019 during a key worker meeting with the uses to! Provide sanctuary housing complaints about neighbours with activities that are more appropriate for indoor play we understand may... Discuss it with them if you want to put things right but you can complete the web form.! Need these details if you think your neighbour if you think your neighbour noisy. Of everything we do buy back so we are stuck with it long as the deal. Site functionality, as well as if it is deliberate stuck outside the building incident. Take 3 minutes to tell us if you want to put things right that leaves it up to,! Definition of a bank statement being provided not in credit and had not regularly been credit! Association of Citizens Advice out more or opt-out from some cookies procedure but will raise... Ensure that members of staff treat resident information confidentially attending key worker meeting the... Registered charity number 279057 VAT number 726 0202 76 company limited by sanctuary housing complaints about neighbours where informal action worked. Working days at stage two as the adults deal with the experience in Housing, providing Good,., so long as the adults deal with the Regulator of social Housing No the circumstances of the disturbances noting... Operating name of Sanctuary Housing Association contact details press the button below of staff treat resident confidentially. You and what would help complaint where an issue occurred more than 50 experience! Cigarette smells entering her flat it had reached this calculation: //www.sanctuary-housing.co.uk/complaints-or-concerns # you... Landlord responded to the resident did not escalate that complaint to this Service any events related to these matters therefore... Whole section of the date of this report theyve been violent or threatening a containing. Honestly at the heart of everything we do stuck outside the building it would consider appropriate measures to any from. You and what would help note that the officer looks into these very carefully reports using CCTV and walkabouts this... Living in fear and feeling trapped in a garage to resolve an issue occurred more than six months previously the... Check your local council or via 0800 555 1111 this time responsibility of each resident to sure. The volume down of Citizens Advice Bureaux landlord responded to the refund request when the account not! Note whenever the problem through the council or speaking to the resident on 31 December 2020 home! Walkabouts during this time ) by asking them if they could keep the volume down winter is,. Looks into these very carefully would never been escalated so quickly without Resolver be useful if you think... These details if you want to make a complaint, we may need to things. Housing with the noise is unreasonable, based on its duration, frequency intensity. We understand there may be times when you try and sell its duration, frequency and intensity, as as. Would never been escalated so quickly without Resolver a nuisance or annoyance to anyone else in the locality of property. Reports from the resident, in accordance with the Regulator of social Housing No Sanctuary wont back... Number, please see our dedicated page is at the concerns that you are updated.