Viking Ocean Cruises and TripMate review: Viking and tripmate insurance refund refusal. Our room was immaculate and the attendants friendly and on top of their game. All bar, beverage, wine and deck service tabs will automatically incur a 15%. Due to Covid, we rebooked our original March 1, 2021 cruise to March 5, 2022 and then again to May 15, 2023. Viking ship can dock right downtown Hamilton. Find a Cruise on Viking Sky SORT BY 14 Night Mediterranean & Italian Sojourn (Barcelona To Venice) Mar 2nd, 2023 $6698 14 Night Italy The Adriatic & Greece (Rome To Athens) Mar 9th, 2023 $6798. Beautiful West Indies. I did that only to hear the same responces that they had already given me after serval tense phone calls they agreed to take it to the "BOARD".. Once on board we were informed that, Even with the covid restrictions and protocols this was a great cruise. Another. Even their world cruises follow the same grooves! Viking has already held onto almost $20, 000 of our funds for nine months each time we booked with them, and we do not understand why we were treated differently with the second booking that we were with the first. While on board Viking Ocean, the ship is the best. That's bad in summer. Viking returned the full amount of the excursion to our onboard account by the next morning. We enjoyed Viking's care from the airport to the ship and back again. We just looked at Azamara and Oceania as we want to see more than Viking is offering. Feb 27, 2023 10:52 pm EST. However, the industry has changed substantially since those days. I thoroughly enjoyed the bars, bartenders, and servers in those areas. Viking River Cruises has left an official reply on this complaint. Passengers who stayed in hotels during the one-day extension were all advised not to travel, Going up the Amazon was a bit different than the usual Caribbean jaunts. Started August 27, 2021, By Viking just gives a token gesture to Australia and New Zealand . We paid for the trip and had trip insurance. Additionally, we live in New York State, and were initially advised by Viking that there are specific state laws that provide greater assurance of their risk-free guarantee. We loved The Chef's Table. Once on the ship, all the staff were friendly and willing to help. All I got was 'you must pay in full for your trip before booking extras'. I thought something dreadful or dangerous must have happened. Oh the problems of the first world. Powered by Invision Community. Our room was a Junior Penthouse and was quite nice and roomy. The Jupiter was beautiful and spotlessly clean. Both times, we were careful to follow cancellation terms which allowed a full refund up to 120 prior of embarking, and to purchase travel insurance, as recommended by the Viking representative, with Viking's partner, TripMate, including the Cancel For Any Reason (CFAR) provision. I booked the cheapest stateroom category (V2) for an upcoming Viking Ocean cruise - Italy, the Adriatic & Greece sailing Oct 7, 2024 aboard Viking Venus. I tend to agree, and hope Viking will soon add some new stops. This will surely increase the credibility of your complaint. For entertainment, we enjoyed a guitarist in the two-story Explorers Lounge in the front of the ship before dinner each night. In 2021 Viking cancelled the cruise (understandable), so delayed trip to this year. The Viking ship and personnel are among the best if not the best. They all liked Manfredi's more, but that meant more room for us at The Chef's Table. So excited as I've wanted to do this trip for Years. It was exactly what we were looking for. I ate at both Manfredi's and the Chefs Table and had exclusively prepared dishes that were divine! Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. Itineraries! 19952023, The Independent Traveler, Inc. We had been wanting to go back to the Caribbean and also do a Viking Ocean Cruise. A drinks package at the original cost, when I first tried to book it. AIG; I read through most of the insurance policy, and also spoke to someone on the phone; she told me that they pay $200 per day, up to $800, for missed ports. In November 2020, we rebooked, the Cities of Antiquity and Holy Land Cruise, scheduled for Nov-Dec 2022, paying the additional fare. Nice small bubble. Review for Viking Jupiter to Norwegian Fjords. The food was delicious and there were so many options to choose from with regards to the restaurants. However, the cruise was delayed 2 days since the prior cruise encountered weather problems trying to get back to London. Passengers who stayed in hotels during the one-day extension were all advised not to travel, Going up the Amazon was a bit different than the usual Caribbean jaunts. Take a peek at the stern of the next cruise ship you sail on: You're likely to see Hamilton (Bermuda) or Nassau (Bahamas) as the port of registry. Obviously, we cannot go on the trip. We felt safe sailing with Viking during this pandemic. It is common to book cruises well in advance of departure dates due to limited and seasonal availability. This would have been our first and "once in a lifetime" cruise, and we had been very pleased with the level of customer service that we received from Viking until then. This was by far one of the best cruises I have . Submit a complaint and get your issue resolved. We totatally agree with Itineraries or should I say lacking in itineraries. All we had to do was hand off our luggage to the Viking staff at the arrival airport and didn't have to worry about it until arriving back at our home airport. Started in Reykjavik Iceland. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the We appreciate you sharing your experience, Marie, although we regret to hear of your disappointment. In the World Cafe, signs did not always match the food. We enjoyed Viking's care from the airport to the ship and back again. Oceania does a circle tour of Australia. The disappointment was that, My husband and I selected this cruise for the opportunity to enjoy warm Caribbean waters while exploring a bit of the Amazon. We would like to move forward with booking the cruise for 2022 if Viking resolves this matter by either refunding the $1838 protection plan cost paid, or providing full vouchers to place the same coverage for the new trip. Viking did a terrible job in accommodating us for the two day delay in London. We did not see ANY of Spain. Happy Happy Joy Joy. There is no pre-existing condition exclusions, and no stable period required for any travel, because I use this all the time to travel for work. I was told I would have to pay full retail fare in addition to what had already Viking made an error and owes me reimbursement for charges made on February 1. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Nice groves (Northern Europe, UK, Med, some Asia) but grooves non-the-less. I've found that while doing this is very painful the first several times, once you have 4 or 5 different policies analyzed, you will be highly conversant with insurers language and easily able to assess various options in the future. Wish they would bring back their cruise through the Kiel Canal. October, 2020 we got an e-mail from Viking saying that all sailings are cancelling for the foreseeable future. Beautiful Cruise. Traveler Type Couple. There were only 25% of the passengers on the ship so it was like sailing on your own private yacht. (Sorry, this is totally off topic, but had to add it.). CC Help Jenn The ship was impeccably clean with a comforting decor. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Lots of food variety to choose from and food was always well presented and tasted great. We all played name that tune one afternoon at sea. Many passengers were still on board at this time and were unable to flush toilets or wash their hands. Cruise was not very happy because this was a Christmas Market cruise and many of the markets were closed or food only due to the dates. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Viking River Cruises. A drinks package at the original cost, when I first tried to book it. Menu. We did so, and TripMate promptly denied the claim. We cancelled prior to the 120 day window both times, and received a full refund for the trip cost less the cost of the travel insurance plan. Unfortunately, Viking refused to work with us, and we are now researching other cruise lines for alternative choices. And there was no shortage of entertaining and educational things to do each day. The cruise line's nine identical. LauraS If the. Submit a complaint and get your issue resolved. We also purchased, This was by far one of the best cruises I have been on. There were small groups of musicians placed around gathering areas all over the ship, and the evening entertainment in The Theater each night was quite good. I thought Viking was quite nimble with their Welcome Back cruises in 2021: Iceland, British Isle, Bermuda, and porting out of Malta. And rebooked the following summer My travel partner , my sister, died 6 months before our trip that next summer die to COVID. I think the title of this thread is misleading. Get expert advice, insider tips and more. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Spoke to several people today, including a supervisor My husband and I were scheduled to leave for our Viking cruise around Spain on Jan. 11. New Zealanders and Australians are cruise addicts, and would support cruises locally. Part refund, at least 25%. How often does a port get skipped on the British Isles Explorer? Viking, please give an explanation. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. The bottom line is that Viking has been paid full fare for the trip but will not let me use the vouchers for my niece, and is trying to extort yet more money from me in order to go on the trip at all Claims of nontransferability and dubious claims about expiration dates have been used to demand a $16000 overpayment from an elderly couple with disabled wife. While were not opposed to lavish surroundings, Vikings surroundings are non-pretentious and comfortable. Helpful. It's been years since my husband & I have cruised in the Caribbean. I would designate this not as a serious problem, but rather not enough of a good thing! 2. An apology is not good enough. We found this itinerary that checked both boxes! The staff and crew were simply flawless, and Ive never seen such a clean ship. Search. (I doubt theyll get that right). My bag didn't make it. Many passengers were distressed by the lack of fresh water. The trip had been cancelled four months before the embarkment date, with no risk to Viking or TripMate either before or after the start of the trip. What does Viking do Nothing. Ive been to Oz twice and New Zealand three times, all on my own. An expedition cruise to Antarctica is high on my list. As Pasadena Dave said, they now have more ships and another two soon to launch. I signed up for an excursion $329 per person. The eventually dropped the whole itinerary. There is a Travel Protection Plan Summary (2 pages) which refers the customer to the Plan Documents (16 pages), which must be retrieved on-line at the TripMate site. Thank you. Our cabin stewards were like angels, and all the staff made us feel welcome. Younger crowd. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Good luck!. We chose the Viking Sea because of the low passenger number - 900, no children under 18 and we didn't want the big ship experience. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. If theTravel Supplierprovides an alternate mode of transportation rather than interrupting the cruise, this benefit does not apply; I just purchased a policy through Steve at The Insurance Store and they were very knowledgeable in helping me pick a policy. Overall, we had a, We chose this cruise because we wanted to see the Amazon River, the Brazilian rain forest and less-traveled portions of the Caribbean. Honestly, this sounds like a "comment". I want to take more Viking Ocean cruises, but I want to try new places. Submit a complaint and get your issue resolved. The service was warm, friendly and genuine. The food was amazing. Viking River Cruises reviews & complaints 546 complaints 311 resolved 235 unresolved File a complaint Table of contents Claimed Follow Share Complaints Profile Resolved Resolved Resolved "Holland Belgium August 19, 2023" Resolved "Viking Iberian Explorer Cruise" Resolved "Refusal to honor its cancellation policy" Resolved Resolved My family of 4 has booked a Viking cruise with a pre and post cruise excursion. Excursions were excellent and informative. An apology is not good enough. Still need to do South America when the pandemic is really over. Powered by Invision Community. A Viking Ocean ship sails in Croatia. Not everyone can take 4-5 months away and spend $120K per couple (and up) in order to see those places on a WC. Thanks for the recommendation! New is hard! The Best Way to Book an Ocean or River Cruise. Well decorated in an understated manner. Should you have any lingering questions ahead of your voyage, we welcome you to call our Service Specialists at [protected] where we would be happy to assist where possible. This will surely increase the credibility of your complaint. Excursions to Venice from Chioggia-what was your transportation from one city to the next? This is our third time to book a trip, and in 2023, the medical requirement is still in place. Would love to see them add the Galapagos but I dont know what barriers exist to Vikings entry to that market. It would seem to be a reasonable and simple request. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Cruise Critic Feature: These Cruise Deals Always Offer Good Value Without an Expiration Date, Cruise Critic Feature: Top 10 Ways to Take Your Cruise to the Next Level, Cruise Critic Feature: Can Americans Travel to Cuba on a Cruise? We have found NY Insurance Circular Letter No. However, four out of the seven nights of our cruise, we were to be found dining in Manfredis Italian Restaurant. This experience has caused us to look more deeply into the details of the travel insurance plan offered by the Viking and TripMate partnership, and briefly into independent plans that are available. I know patience is a virtue, and Viking has quite a bit to manage right now, but I am hoping for some additions before I run out of time (or money)! My policy does cover medical evacuation, but I could not get the insurance company to write a letter stating that it would cover medical evacuation because until a medical emergency happened, and the claim was investigated to see if it met coverage under the policy, they would not just state, that I had that coverage. We had 5 or 6 restaurant staff around our table by the end of the night, telling jokes and laughing. I concur that Viking Ocean has challenges with respect to the variety of their itineraries, but once you identify the root cause, I certainly wouldn't label it as a serious complaint. I look forward to feedback from the Great Lakes ExpeditionCruises through the summer. Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp. The wine glass was never empty. We lost. Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. The Chairman did have experience with ocean cruising, having been CEO of Royal Viking Line, but that was > 30-yrs ago, back in the 80's & 90's. Though, it was easy to adjust the restaurants when we were on board. The ship itself is beautiful. Rivers; Oceans; . Viking's World Cruises hit lots of those places.. Azamara & Oceania have been around many years longer than Viking, and have the mega ship parents to provide the administration services. About 20 poeple's bag on the flight didn't make it. First of all, we had the opportunity to see the lights 4 times. We will be again canceling our trip. I for one have no interest in the Carribean, but then again I don't need to escape the northern winters. Even the cruises in SE Asia & Aus/NZ follow this same standard. We had never sailed on Viking before. My husband and I have enjoyed several Viking trips on river cruises and ocean cruises. A wonderful way to visit Carribean islands. Oceania and Azamara have more interesting itineraries for down under. We are waiting impatiently for announcement of 2024-25 World Cruise with fingers crossed we might be able to swing it. Due to snowy condition, we were delayed departing from the Vancouver International Airport in Canada. Hence, their motto, explore the world in comfort.. Loved Tasmania! Iceland Natural Beauty cruise was amazing! KLKrn. We booked this cruise (In Search of the Northern Lights) because it was a bucket list to see the lights and we picked the time when there was no competing moon light. Welcome to Viking cruise reviews. It is not clear why we were referred to TripMate regarding the CFAR provision, as that seems to be administered by Viking directly. Or adding new ports in the Med to their line up. Date of experience: February 18, 2023 With the fleet expansion, I have noted a gradual expansion of cruise areas - North Atlantic cruises calling at Greenland & Iceland, Panama Canal, Mexico, Bermuda, S/America. Left an official reply on this complaint in advance of departure dates due to snowy condition we... To that market was no shortage of entertaining and educational things to do trip! I for viking ocean cruise complaints have no interest in the Caribbean and also do a Viking Ocean cruise that. 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