When using a Pin code you can enter random digits, then the correct one to keep onlookers from knowing the code. Re-connect the wire between the Interior Assembly and the Exterior Assembly. We partner with OnTech, who are independent of U-tec. Sometimes, it is just better to remove other smart devices from the room and then bring them back once the lock is connected. Used to lock from the outside, illuminate the keypad for code entry and confirm previous operation etc. Price. The professional installer connected to you is not an employee, subcontractor, or agent of U-tec. Weird. 6 months later can no longer link/pair app to lock (Ultra loq U Bolt not Pro). Share it with your friends so they can enjoy it too! I have a strong WiFi network near the lock, so it should have no problem with connectivity. Bluetooth , WiFi (2.4GHz, WiFi 802.11 b/g/n, Ultraloq Bridge is required), 360 Live Capacitive Sensor / Max of 120 fingerprints, User defined 4-8 digit / Max of 60 unique codes, Outside lock body: -22 F (-30 C) to 149 F (65 C), Alexa, Google Assistant, IFTTT (Ultraloq Bridge is required), 2-1/8 (54 mm) diameter face hole & 1 (25 mm) diameter latch hole, 2.95 x 2.95 x 1.22 inch / 75 x 75 x 31 mm (front panel). For about a week, when I have come home, I place my fingerprint on my Ultraloq and get authenticated. There should be no thick walls or interferences from other wireless devices here. If you cant finally solve your problem with our article content, please get in touch with the Official aftermarket. So, if youve just bought the unit, give it a quick reset. You will receive an email once it's back in stock! Within the first year of buying this the fingerprint part of the lock stopped working. More articles about keypad lock not working: Vincent Zhu has 10 years of smart lock system experience and specializes in offering hotel door lock systems and home door lock system solutions from design, configuration, installation, and troubleshooting. I have to instead rely on using my fingerprint. Troubleshooting is a common problem of Ultraloq UL3 U-Bolt Pro. You may need to replace this bolt if it is damaged or worn down after extensive use. Check to make sure that you are entering all of your unlock codes correctly, and make sure there arent any spaces between characters (for example, 12345 instead of 12345). Click the green button to print the entire article.To print the original version of the document - click the blue one. Here is Ultraloq U-Bolt Pro reset steps: For more Ultraloq locks resetting, please check this article: How to reset an Ultraloq keypad door lock? I wonder if the new frame ware update messed it up. Use the backup key to unlock.Solution 2. Step 3. As noted earlier, both the smart locks are small and compact and are poles apart from the locks like the August Smart Lock or the Kwikset Halo. new door sensor, so lock will only lock when the door is closed. then use a Reset Needle to push the Reset Button (at the bottom of Interior Assembly) for around 3 seconds until you hear one long beep and two short beeps. If this does not work, try restarting both devices (your phone and the lock) before trying again. Smonet smart lock: Best for commercial and multifamily buildings. I havent found a solution for the problem yet. Open the U-tec App, and select the lock you want to update. Beyond those two issues, the lock is great! And all this despite it being one of the most compact, door decor-friendly models on the . What are the most common models of Ultraloq U-Bolt Pro? Step 1 Thank to Bluetooth 4.0's ultra low power consumption technology, Ultraloq U-Bolt Pro can be powered by four AA batteries with more than one year of battery life through regular use. Only works ~20% of the time at best. How to adjust the lock orientation of U-Bolt Pro? U-Bolt Pro supports maximum 1000 logs. It comes with Bluetooth and WiFi, so if you dont have internet access, you can always use the Bluetooth connection instead. Check that your phone has a signal and that you have enough battery power. Follow the instructions in sequential order! The Bridge upgrade allows you to control the access to your door while you're away from your home and monitor all activity remotely.. Two-Layer protection usingsecure 128-bit AESand a Dynamic Keythat will keep you and your data safe. You can also try adjusting your sensitivity on some lock models (the UltraLux and Pro). It Unlocks When You Approach Your Door. The IFTTT triggers now seem to be 100% reliable (which they were not before). No bridge, it has WiFi built in. The problem is that you only get triggers with certain lock/unlock events and not others. Important Note 2) Make sure your Windows system is up to date. Metal construction makes it built to last. Do not use a power drill for installation. Ultraloq U-Bolt Pro is not open when you press the button. Reset the lock to factory default mode, then check if the fingerprint verification is functional. Confirm that your lock is connected to WiFi and that you have internet access. (May not be included for some regions), Installation Video Look for our in-depth, hands-on review in the coming weeks. A subreddit focused on automating your home, housework or household activity. Standalone Mode is NOT available after the lock is registered in App! The main cover provided the company and product names along the top of the panel and four product-defining icons along the bottom of the panel (Built-In WiFi, Bluetooth, mobile App, Fingerprint). The keypad still works and I can use the app to lock/unlock it just fine. hole, 18 months electronic warranty and lifetime mechanical warranty. Power issues are the next thing that you need to consider with these locks. Out of range. A few quick fixes you can follow first, make sure that the model number is correct and there are no typos. Latch Series. U-Bolt Series U-Bolt Pro Series. *U-tec does not perform your Pro installation and has no responsibility or liability for the installation. You will receive a smartphone However, there are still some issues that you might run into. So you cant tell if the lock is locked or not, but you can get an incomplete history of lock events. Removed batteries and plugged in micro usb connected to portable battery. Click Delete and Reset to remove the lock from your U-tec Account. The site uses cookies to provide you with a great user experience. It recognizes the fingerprint around 0.5 seconds. If your Ultraloq U-Bolt Pro has stopped responding to your commands, the first step is to check if its because you have low or dead batteries. You can see a Log of whos entered and exactly when they did Door sensor seems to work well enough. You can work with them, but they are very limited/weird in what they can do. Whats up? This post will show you the most common Ultraloq U-Bolt Pro problems and offer suitable Ultraloq U-Bolt Pro troubleshooting solutions. It also helps if you have a stable internet connection and muscular signal strength from both communications endsyour phone and lock itself. Furthermore, clean your finger if it is not working and try again. Measure to confirm that the door is between Pia" - 1" (35 mm- 45 mm) thick. Please use a Reset Needle to push the Reset Button (at the bottom of Interior Assembly) for around 3 seconds until you hear one long beep and two short beeps. www.u-tec.com/lock/U-bolt_pro/guide. My fingerprint scans, the lock turns green but the deadbolt doesnt even try to open. If none of these steps work, you may need to reset the lock by holding down both buttons (A1 & A2) on your Ultraloq UL3 remote control until a bright green LED light appears at both ends of the device. 2. . Please note all data will be erased if you reset U-Bolt Pro to factory default. If you don't have a smartphone or don't want to use the App, you can use the programming instructions below. expires. August Wi-Fi Smart Lock (4th Generation) (Opens in a new window) $189.00 (List Price $229.99) Ultraloq U-Bolt Pro 6-in-1 Lock With Fingerprint Scanner . I did find out a while back that the IFTTT triggers support filter code (an advanced IFTTT feature). Recently though the fingerprint reader is not responding at all. I ordered the new Schlage Encode Plus lock (hard to get always on backorder!) Try turning off any other Bluetooth connections on your phone or tablet, including wireless headphones or speakers. Lever. JasonJoel November 18, 2021, 2:31pm #15. Same issue, the fingerprint reader works for setup but then when you try to unlock with print it just sits there, no lights out anything. Scan above QR code to download the App, or search "U-tec"in App Store (iOS) and Google Play (Android).Step 2 Just follow the user installation guide step by step and make sure the Frames hole is deep enough. All you have to do is to check the network band, range, and interferences. I have Yale zigbee locks (dead-bolt and lever-lock) that are controlled via zigbee2mqtt. Then start the mobile app again and try connecting it with the Ultraloq device. This isnt as big a drawback as it sounds, as if you send an IFTTT lock/unlock command, you do get a lock/unlock IFTTT event (even if the lock is already locked/unlocked) so you can tell if the lock is locked or not via this workaround. Strongly suggest better developers or better QA before releasing to the public. Lock is only a couple of months old. Installation problems are mostly related to missed instructions, and you can follow through with the manual details to isolate the issue. Features may vary based on Z-Wave controller. The lock itself is available in three different color patterns: all black, satin nickel, or a black and nickel two-tone combo. Ultraloq U-Bolt Pro is designed to t any US standard door. . Eufy Smart Lock Touch: Best with data protection. your smartphone. I have a U-Bolt Pro purchased in November 2020. Turn on Bluetooth on your smartphone, stay near the lock and search for the lock in the App. You'll find models from August, Bosma, Eufy, Kwikset, Wyze, and Yale. It could be that your finger is wet or youre not covering the sensor properly. Once this has been done successfully, you should pair it again with your smartphone or tablet by pressing A1 once more before releasing it from its current position within 30 seconds otherwise, this process will have failed! With 6 active people living at home, it is super convenient. Please contact customer support before returning the product to the store. It works well. To be honest I have several magnetic sensors on the front door already, one more isnt a big deal. The Ultraloq U-Bolt Pro Wi-Fi is a dependable and versatile smart lock that lets you lock and unlock your door with your voice and fingerprint, as well as via keypad, mobile app . This model has Wi-Fi built in, so it doesn't require a plug-in Bluetooth bridge . Smartphone app allows for keyless entry, user management, record logs, and eKey access. There is no point in sticking with a router that brings less than 40 ft of range to your smart system. Ultraloq U-Bolt Pro Troubleshooting: Step-by-Step Guidance. Please read all the instructions before contacting customer support. Instead of focusing on his fee, you should consider all the performance benefits that you will realize while hiring an expert. Unauthorized use is prohibited. You can also try turning off both the phone and lock for 10 seconds and then turning them back on again before trying to connect them. U-Bolt Pro WiFi and U-Bolt Pro Z-Wave has a door sensor to show the door status and auto lock after your door is closed while U-Bolt Pro with or without WiFi Bridge doesn't have and auto locks on a preset timer. When recently installating and then setting up my replacement U-Bolt WiFi Pro, I had about the worst experience possible with the software (the smartphone app). So, consider your options and try switching brands. Several options to unlock, but not all work great. You can see a Log of whos entered and exactly when they did from your smartphone. Limited by date and hour. My fingerprint scanner also stopped working. No idea why they came up with this. I will try to unlock it multiple more times, even from the app, and each time it will try and make all the right sounds, but not actually do it. Even then, Im not too worried about hackers, there are easier ways to get in if you are a criminal. For example, its possible to assign different codes for unlocking doors based on the time of dayyou might give yourself special access during certain hours while restricting others from entering or leaving at those times (like keeping an extra set of keys in storage). Make sure that your finger and Fingerprint Reader are clean and dry. But sadly this locks with all it's amazing features are hampered by the locks intermittent connectivity issues with the app. It seems they stop the functionality to make sure customers buy another product If the sensor wont work, it wouldnt work to add new fingerprints, but it work for enroll and read the fingerprints Its strange. Auto lock stopped working, fingerprint and key codes dont work any more. You can pair the optional Ultraloq Bridge WiFi adaptor with U-Bolt Pro to control it remotely via U-tec App. Re-connect the wire between the Interior Assembly and the Exterior Assembly. Many factors can cause a fingerprint door lock not to work, and it's essential to try and isolate which one it is before making any changes. It lights up green and the lights rotate counter-clockwise as you can hear the gears turning to disengage the lock, however, after this fanfare, the door is still locked. Just follow their instructions step by step, and youll be all set. When youre using a dual-band router, it is recommended to switch the network to only 2.4 GHz. DO NOT install the batteries before installing the lock! If you delete the app and start over it still scans the lock as a previously registered lock. Enable Auto Lock feature and the lock will relock automatically. This lock is designed for the following operating temperatures: Please must use AA Alkaline Battery and don't use Lithium Battery or Rechargeable Battery. Ultraloq U-bolt pro Z-WAVE is an advanced version of Ultraloq U-bolt pro. You can also look at the BT advertisement packets, as they give the lock state as well (locked/unlocked). That should be enough to improve the battery life. The new lock is much faster, and so far (two weeks) has not gone offline yet. The American National Standards Institute(ANSI) have developed durability, strength and performance standards for every type of door hardware on the market. Admin can always unlock via fingerprint, code or App. Features like remote access and smart home integration may vary based on Z-Wave controllers. Fast fingerprint reader: The U-Bolt Pro features a self-learning fingerprint algorithm powered by AI, with a 0.3-second unlocking speed and 99.8% accuracy. 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